Shipping & Delivery
Orders placed before 2:00 PM (UK time), Monday to Friday, are processed the same day. Orders placed after this time, on weekends, or public holidays will be processed the next business day.
We offer free delivery across the UK. Delivery typically takes 3-21 business days after dispatch depending on stock levels.
Once your order is shipped, a tracking link will be sent to your email so you can monitor its progress.
Yes, contact us at sales@edstranquillitycollection.co.uk within 24 hours of placing your order. Changes cannot be guaranteed after the order is dispatched.
Orders can only be cancelled before processing for shipment. Contact us within 24 hours. Once dispatched, cancellation is not possible and returns will follow our Return & Refund Policy.
Currently, we deliver within the United Kingdom. International shipping is not available.
Contact our customer support team immediately at sales@edstranquillitycollection.co.uk. We will work with the courier to resolve the issue promptly.
Returns & Refunds
Yes, but only for items that arrive damaged or defective. Inspect your order upon delivery and report any damage immediately.
- Report damage within 14 days of receipt.
- Provide photos or videos as proof.
- Return the item in its original packaging if possible.
- After verification, we will offer a replacement or refund.
No. Currently, all purchases are final. Please check product details before ordering.
We currently only sell in the United Kingdom.
Refunds are issued within 10 business days of approval. Bank or card processing may take longer. If more than 15 business days pass after approval, contact us.
Payments
All prices and payments are in British Pounds Sterling (GBP £).
Yes, all displayed prices include VAT where applicable. No hidden VAT is added at checkout.
We accept:
Accepted Payment Methods
Accepted Payment Methods: Visa, Mastercard, Maestro.
Also Available: Shop Pay, Google Pay
Additional payment options may appear at checkout depending on the customer’s location, device, and eligibility.
Full payment is required at checkout. Orders are processed and shipped only after successful payment authorization.
All payments are processed through secure, encrypted payment gateways. We do not store full card details.
Your bank or payment provider may charge fees (e.g., international transaction fees), which are outside our control.
