Shipping & Delivery Policy

Overview

This Shipping Policy explains how orders placed with EDS Tranquillity Collection are processed, dispatched and delivered.

EDS Tranquillity Collection is a trading name of EDS Retail Ltd.

 

1. Business Information

Trading Name: EDS Tranquillity Collection
Legal Entity: EDS Retail Ltd
Company Number: 16634806
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: sales@edstranquillitycollection.co.uk
Telephone: 0333 050 8318

 

2. Delivery Areas

We currently deliver within the United Kingdom. Delivery exclusions or limitations may apply to certain locations or large specialist items.

Please contact us before ordering if you are unsure whether delivery is available to your area.

 

3. Shipping Costs

•                   Free UK delivery may be offered on selected or qualifying orders.

•                   Any applicable delivery charges will be shown at checkout before payment is completed.

•                   There are no hidden charges from us.

If additional access or specialist delivery requirements apply, these will be discussed with you in advance.

 

4. Order Processing

•                   Orders are processed during normal business days (Monday to Friday, excluding public holidays).

•                   Orders are typically processed after payment has been successfully received.

•                   We may contact you to confirm details before dispatch where necessary.

 

5. Delivery Times

Delivery times vary depending on product type, stock status and delivery location.

Typical estimates:

•                   Small items and accessories: 3–5 business days

•                   Standard stocked items: 5–12 business days

•                   Large specialist items (e.g. hot tubs, saunas): delivery arranged individually after order confirmation

•                   Made-to-order products: lead times will be confirmed on the product page or after purchase

All delivery dates are estimates only and are not guaranteed.

 

6. Dispatch and Tracking

Where available, you will receive dispatch confirmation and tracking details after your order has been shipped.

Some large or specialist items may be delivered by scheduled courier or supplier delivery teams rather than standard parcel services.

 

7. Delivery Requirements

For larger products such as swim spas and hot tubs, customers will need to:

•                   Provide a short video of the site access for our engineers

•                   Be available for arranged delivery dates

•                   Confirm any access restrictions in advance

If delivery cannot be completed due to failed access or incorrect information, additional charges may apply.

 

8. Delays

While we aim to meet estimated timescales, delays may occur due to:

•                   Supplier schedules

•                   Courier issues

•                   Weather conditions

•                   High demand periods

•                   Circumstances outside our reasonable control

If significant delays occur, we will aim to keep you informed.

 

9. Address Changes

Please contact us as soon as possible if you need to amend your delivery address.

Once an order has been processed or dispatched, changes may not be possible.

 

10. Damaged Deliveries

If your order arrives damaged, incomplete or incorrect, please contact us promptly with your order number and photographs where relevant so we can assist.

 

11. Cancellations Before Dispatch

If you wish to cancel before dispatch, please contact us immediately. If the order has not yet been processed or shipped, cancellation may be possible.

Further details are available in our Refund Policy.

 

12. Contact Us

For delivery questions, please contact:

EDS Tranquillity Collection
Trading name of EDS Retail Ltd
128 City Road, London, EC1V 2NX
United Kingdom
Email: sales@edstranquillitycollection.co.uk
Telephone: 0333 050 8318

 

13. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page.