Terms of service
Terms of Service
Overview
Welcome to EDS Tranquillity Collection. Throughout this website, the terms “we”, “us” and “our” refer to EDS Tranquillity Collection, a trading name of EDS Retail Ltd. We operate this website and provide related information, content, features, tools, products and services to offer you a secure and convenient shopping experience.
By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree with these Terms, please do not use this website.
1. Business Information
Trading Name: EDS Tranquillity Collection
Legal Entity: EDS Retail Ltd
Company Number: 16634806
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: sales@edstranquillitycollection.co.uk
Telephone: 0333 050 8318
2. Eligibility to Use This Website
By using this website, you confirm that:
• You are at least 18 years old, or using the website with the supervision of a parent or guardian.
• You will use this website only for lawful purposes.
• The information you provide is accurate and complete.
3. Products and Descriptions
We aim to ensure all product descriptions, images, pricing and availability are accurate. However:
• Colours and appearance may vary depending on your screen or device.
• Product specifications may change without notice.
• We reserve the right to correct errors or inaccuracies at any time.
Nothing in this section affects your statutory rights.
4. Orders
When you place an order, you are making an offer to purchase goods from us.
Orders are accepted only when we send you an order confirmation email or otherwise confirm acceptance. We reserve the right to decline or cancel orders where necessary, including suspected fraud, pricing errors, stock issues or payment problems.
If payment has already been taken for a cancelled order, a full refund will be issued.
5. Prices and Payment
• All prices are shown in GBP (£).
• VAT is included where applicable unless stated otherwise.
• Payment must be completed at checkout.
• We use secure third-party payment providers to process transactions.
We reserve the right to change prices at any time before an order is placed.
6. Shipping and Delivery
Delivery estimates are provided for guidance only and may vary depending on stock availability, courier schedules or circumstances beyond our control.
Please refer to our Shipping Policy for full delivery information.
7. Returns and Refunds
Your rights to cancel, return goods and receive refunds are explained in our Refund Policy.
Nothing in these Terms limits your legal rights under applicable UK consumer law.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, layout and design, is owned by or licensed to EDS Retail Ltd and is protected by intellectual property laws.
You may not copy, reproduce, distribute or use any content without prior written permission.
9. Prohibited Use
You must not use this website:
• For unlawful purposes
• To commit fraud
• To interfere with website security
• To upload malicious software
• To misuse customer data
• To copy or scrape website content without permission
We may suspend access where misuse is detected.
10. Third-Party Links
This website may contain links to third-party websites. We are not responsible for their content, policies or practices. Accessing third-party sites is at your own risk.
11. Privacy
Your personal data is handled in accordance with our Privacy Policy.
12. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from use of this website or products purchased through it.
Nothing in these Terms excludes liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any rights you have under consumer law
13. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page and take effect immediately upon publication.
15. Contact Us
If you have any questions about these Terms, please contact us:
EDS Tranquillity Collection
Trading name of EDS Retail Ltd
128 City Road, London, EC1V 2NX
United Kingdom
Email: sales@edstranquillitycollection.co.uk
Telephone: 0333 050 8318
