How We Operate
EDS Tranquillity Collection is a UK-based online retailer specialising in premium wellness and lifestyle products, including hot tubs, saunas, ice baths and coffee machines.
We work with established manufacturers and distribution partners to offer genuine products from recognised brands through our online store.
Ordering From EDS Tranquillity Collection
All orders are placed securely through our website.
When you place an order, your payment is made directly to EDS Tranquillity Collection, the trading name of EDS Retail Ltd, registered in England and Wales.
Product descriptions, specifications, pricing, availability, delivery information and applicable terms are provided on our website so that you can make an informed decision before placing your order.
How Your Order Is Fulfilled
We operate as an online retailer and work with established UK-based supplier and distribution partners for product fulfilment.
When you place an order with us, we arrange the supply of the product with the relevant partner. Products are fulfilled from available UK stock and, depending on the product, may be dispatched directly from the relevant supplier or distribution partner to your delivery address.
This fulfilment model allows specialist products, including large and high-value items, to be handled and transported using appropriate delivery arrangements.
Where a product requires specialist delivery or installation, the relevant arrangements will be explained on the product page or confirmed with you as part of the ordering process.
Product Availability
When a product is shown as "In Stock", this means that stock is available for fulfilment through our UK supplier network at the time the product is offered for sale.
Availability can change, particularly for high-demand or specialist products. If there is any unexpected change to availability after an order is placed, we will contact you and explain the available options.
Delivery
Delivery arrangements vary depending on the product.
Some products can be delivered using standard delivery services, while larger or specialist products may require dedicated transport or specialist handling.
The applicable delivery information, including estimated delivery times and any relevant delivery or installation requirements, is provided on the product page and/or during the ordering process.
Where a product is dispatched directly by a supplier or distribution partner, the delivery may arrive in their packaging or with their delivery documentation.
Your Customer Service Contact
Although a supplier or distribution partner may physically fulfil and dispatch your order, your purchase is made through EDS Tranquillity Collection.
Our customer service team remains your point of contact for:
- Pre-purchase enquiries
- Order enquiries
- Delivery queries
- Returns
- Product support
- After-sales assistance
We will liaise with the relevant supplier or delivery partner where necessary to help resolve an issue with your order.
Product Manufacturers and Supply Partners
We work with established manufacturers and distribution partners whose products are offered through our website.
Our supplier relationships allow us to offer a range of genuine branded products while using specialist fulfilment and delivery arrangements appropriate to the products we sell.
We do not manufacture the products ourselves. Product-specific manufacturer information, specifications and warranty details are provided where applicable on the relevant product page.
Warranties
Where a manufacturer warranty applies, the applicable warranty information will be stated on the relevant product page or provided with the product.
If you need assistance with a warranty or product issue, EDS Tranquillity Collection remains available to assist you and will liaise with the relevant manufacturer or supplier where required.
Returns and Refunds
Our returns and refund arrangements are set out in our Refund Policy.
We recommend reviewing the applicable product information and refund terms before placing an order.
Nothing in our policies affects your statutory rights as a UK consumer.
Business Transparency
EDS Tranquillity Collection is the trading name of EDS Retail Ltd, registered in England and Wales.
Our company details, registered address, contact information, delivery information and customer policies are available throughout this website.
We aim to provide clear and accurate information about our products, pricing, availability, delivery arrangements and customer service so that customers can make informed purchasing decisions.
If you have any questions about how we operate or how a particular product will be fulfilled, please contact our team before placing your order.
