Last updated: 12/02/2026
This Shipping & Delivery Policy applies to purchases made from EDS Tranquillity Collection, a trading name of EDS Retail Ltd (Company No. 16634806), registered in England and Wales.
Shipping Locations
We currently ship within the United Kingdom only (Excluding Northern Ireland).
Shipping Costs
Free UK delivery on all orders
There are no hidden delivery fees
All prices include applicable UK taxes. Customers will not be required to pay additional import duties or customs fees.
Order Processing Time
Orders are processed Monday to Friday, excluding UK public holidays.
Orders placed before 12:00 PM (midday) are usually processed the same business day
Orders placed after this time are processed the next business day
You will receive an order confirmation email once your order has been placed.
Estimated Delivery Times
Delivery times depend on the type of product ordered and stock availability.
In-stock products
Hot tubs, swim spas & saunas (in stock): Estimated delivery 5–12 business days depending on installation availability at the time of ordering.
Accessories & smaller items:
Estimated delivery 3–6 business days.
Factory / made-to-order products
Some products are manufactured to order:
Factory order hot tubs, swim spas & saunas:
Estimated manufacturing lead time 8–12 weeks
(This is a production time, not courier transit time)
Once manufacturing is complete, we will contact you to arrange delivery.
Dispatch & Tracking
Products are shipped from UK-based warehouses or directly from our approved suppliers depending on availability.
You will receive a dispatch confirmation email once your order has been shipped
Tracking details will be provided where available
Large items may be delivered by specialist couriers and arranged directly with you
For large or specialist deliveries, our team will liaise with the courier or supplier to arrange a suitable delivery date directly with the customer.
Out-of-Stock Items
If an item is not currently in stock:
We will contact you with a specific estimated dispatch date
You may choose to cancel the order for a full refund if the estimated dispatch date is not suitable
Delivery Access & Responsibility
It is the customer’s responsibility to:
Ensure suitable access for delivery of large items
Confirm delivery arrangements when contacted by the courier
If delivery fails due to access issues, re-delivery charges may apply. You will be informed in advance if this is the case.
Delays
While we aim to meet all estimated delivery times, delays can occasionally occur due to:
Courier delays
Manufacturing schedules
Unforeseen circumstances outside our control
We will always keep you informed if there are any changes to your delivery timeline.
Address Changes
Shipping address changes must be requested within 24 hours of placing the order. Once an order has been dispatched, address changes cannot be guaranteed.
Order Cancellations
Orders may be cancelled before they are processed for shipment. Cancellation requests must be made within 24 hours of placing the order.
Orders that have already been dispatched cannot be cancelled prior to delivery. Once delivered, customers retain the right to cancel their order within 14 days in accordance with our Return & Refund Policy.
For full details on returns and cancellations, please refer to our Refund Policy.
Contact Information
If you have questions about shipping or delivery, please contact us:
EDS Tranquillity Collection
(Trading name of EDS Retail Ltd)
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 333 050 8318
Email: sales@edstranquillitycollection.co.uk
