Superior Wellness Warranty Details
This warranty is provided by Superior Wellness (“us” or “we”) to you as the original
purchaser of the portable spa (the “Spa”). This document tells you what to do if
there is a problem with your Spa, how you are covered if your Spa is defective, and
other important information. Please read it carefully.
5 Years on Spa Shell Structure: The spa shell structure is warranted against water
loss due to defects in materials or workmanship for five (5) years from the original
date of delivery.
1 Year on Spa Shell Surface: The acrylic spa shell is warranted against cracking,
blistering or de-laminating due to defects in materials or workmanship for one (1) year
from the original date of delivery. Surface checking is not included.
1 Year on Spa Plumbing: Spa fittings and plumbing are warranted against leaks due to
defects in materials or workmanship for one (1) year from the original date of delivery
2 Years on Standard Spa Equipment: Electronic Spa Control Systems, Jet Pump(s),
Circulation Pump and Heater. The spa equipment systems are warranted against failure
due to defects in materials or workmanship for two (2) years from the date of delivery.
1 Year on Ozone Generator: The ozone generator is warranted against failure due to
defects in materials or workmanship for one year from the original date of delivery
1 Year on Audio and Video System Components: The factory installed audio
and video components (i.e. power supply, stereo topside, IR sensor, cables, wires, etc.)
are warranted against failure due to defects in materials or workmanship for one (1)
year from the original date of delivery
1 Year on L.E.D.’s: The factory installed L.E.D.’s are warranted against failure due
to defects in materials or workmanship for one (1) year from the original date of delivery
1 Year on Spa Cabinet: The spa cabinet is warranted to be free of defects in materials
or workmanship for one (1) year from the original date of delivery. Normal wear
or appearance is not included. This warranty does not include damage caused in
delivery, variations in colour, wear or appearance, as all wood reacts differently to
environmental conditions. Please be aware that damage to panels incurred by misuse
is not warranted
90 Days on Spa Pillows and Filter Box: Pillows and filter box are subject to water
chemistry variation and are warranted for ninety (90) days from the original date of delivery.
1 Year on Jets: This is to cover manufacturing defects, this does not cover jets failing
due to lack of maintenance and poor water chemistry.
Spa Covers: Spa covers are warranted to be free of defects in materials and
workmanship for a period of two (2) years on vinyl and one (1) year on foam core.
Please be aware that damage to covers incurred by misuse is not warranted.
Spa Accessories: The spa accessories are warranted by the accessory manufacturer
and are specifically excluded. Please see the respective product manufacturer’s
warranty for details.
Limitations on this warranty
Except as described above, this warranty does not cover defects or damage
to your spa due to:
• Normal wear and tear;
• Improper installation;
• Alteration without prior written consent from us (alteration includes but is not
limited to any component or plumbing change, or electrical conversion);
• Accidents or acts of God;
• Misuse or abuse;
• Commercial or industrial use;
• Use of an accessory not approved by us;
• Failure to follow the Manufacturer’s Pre-Delivery Instructions or Owner’s Manual;
and/or Any repairs/installations made or attempted by anyone other than our
authorized representatives.
Please contact us for a list of manufacturer approved accessories.
Disclaimers
Except for any legal responsibility that we cannot exclude in law (such as for death
or personal injury) or arising under applicable laws relating to the protection of your
personal information, we are not legally responsible for any losses that: (a) were
not foreseeable to you at the time you purchased the Spa; or are business losses or
would be considered as losses to non-consumers.
Our obligation to you
We will repair any defects in your Spa which are covered by this warranty unless in our
reasonable opinion we determine that you have not complied with the terms of this
warranty. Except as described in this warranty, you will not be charged for parts and/or
any labour necessary to repair the spa for defects which are covered by this warranty.
Please be aware that you may be charge a repair person travel/service charge that
is not stated or covered by this warranty. Please contact us for more information
regarding any such charges.
Legal Remedies
This warranty gives you specific legal rights, and you may have other rights
which vary from country to country. Nothing in this warranty affects your legal
rights under the Consumer Rights Act 2015. Please contact the Citizens Advice
website www.adviceguide.org.uk
Other important terms
If a court or relevant authority finds part of this warranty illegal, the rest will continue
in full force and effect. Each of the paragraphs of this warranty operates separately.
The terms in this document are governed by English law and you can bring legal
proceedings in respect of the Spa in the English courts. You and we both agree to that
the courts of England and Wales will have non-exclusive jurisdiction. However, if you
are a resident of Northern Ireland you may also bring proceedings in Northern Ireland,
and if you are a resident of Scotland, you may also bring proceedings in Scotland.
This warranty is between you and us. It is not transferable and no other person shall
have any rights to enforce any of its terms.
How to contact us
If you have any questions or complaints about your Spa, please contact us by
telephoning our customer service team on +44 (0) 1246 559071 option 3 or by
e-mailing support@superiorewellness.co.uk
How to make a claim
Please contact us and provide a copy of your original purchase receipt indicating the
date of purchase, within 30 days of the time you discover the claim. We reserve the
right to inspect the Spa before processing your warranty claim